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InfoΒ·9 min readΒ·

International Returns & Refunds πŸ“¬ Get Your Money Back!

Returning items internationally can be tricky. Here's how to navigate returns, get refunds, and protect your purchases.

Hey there! Welcome to Datriss :)

"The item doesn't fit... but returning it costs $40?"
"How do I get a refund from an international store?"

Let's navigate international returns! πŸ“¬βœ¨

πŸ“‹ Before You Buy: Check Return Policy

Always check BEFORE purchasing:

  • Return window: How many days?
  • Who pays shipping: You or seller?
  • Restocking fees: Any deductions?
  • Condition requirements: Tags on? Unworn?

πŸ’‘ Pro tip: Screenshot the return policy before buying - policies can change!

πŸ† Stores with Great Return Policies

Free International Returns:

  • Amazon: Many items have free returns
  • ASOS: Free returns worldwide
  • Zappos: 365-day free returns
  • Nordstrom: No time limit

Easy Returns:

  • iHerb: Good refund policy
  • Apple: 14 days, free return shipping

βœ… For clothing/shoes: Stick to stores with free returns when possible!

πŸ“¦ How to Return Items

Step 1: Initiate Return

  1. Log into your account
  2. Find the order
  3. Click 'Return' or 'Request refund'
  4. Select reason
  5. Get return label (if provided)

Step 2: Pack It Up

  • Original packaging if possible
  • All accessories included
  • Tags still attached (for clothing)
  • Remove old shipping labels

Step 3: Ship It Back

  • Use provided label (if any)
  • Get tracking number
  • Keep shipping receipt
  • Take photos before shipping

πŸ’° Types of Refunds

Full Refund

Get everything back - product + original shipping

Partial Refund

Product refunded, shipping not included

Store Credit

Money back as site credit only

Exchange

Swap for different size/color

πŸ“Œ Note: Refunds go back to original payment method, usually within 5-14 business days.

⚠️ When Returns Are Difficult

Calculate True Cost:

Sometimes it's cheaper to keep the item:

  • Item cost: $30
  • Return shipping: $25
  • Restocking fee: $5
  • You'd get back: $0

Alternatives:

  • Sell locally
  • Give as gift
  • Donate
  • Request partial refund (keep item)

🚨 Disputes & Chargebacks

If seller won't cooperate:

PayPal Dispute

  1. Open case within 180 days
  2. Provide evidence
  3. PayPal decides

Credit Card Chargeback

  1. Contact your bank
  2. Explain the issue
  3. Provide documentation
  4. Bank investigates

⚠️ Last resort only! Try working with seller first - chargebacks can get your account banned.

✨ Wrap Up

Know the return policy before you buy!

Free returns? Go for it!
Expensive returns? Think twice before ordering. πŸ“¬

- The Datriss Team ✨